Total Pageviews

Showing posts with label staff. Show all posts
Showing posts with label staff. Show all posts

Wednesday, May 30, 2012

'Star' of my hospital

I have learnt some of the biggest lessons in my life by being in the company of selfless people. One such name that has always rekindled hopes, even in the state of uncontrolled inner turbulence, in me is Sister Mercy Mathews. She is, without a second thought ever, matron of Khetarpal Hospital and one of the best persons that stepped in the realms of my life ever. I am yet to see a more disciplined individual than her. She has never turned a minute late for her duties in past 15 years.

Most of my old patients know her, and take pride in the fact of knowing her, for they believe to have been looked after by the most angelic personality ever. Sister Mercy remains imperturbable, and glowing even in the face of prevalent chaos and mounting work load. She, possibly, is alien to the concept of any other vocal tone except to that of utter compassion and care. Many a times, patients’ relatives, in a frenzied state, tend to speak harsh, but that hasn’t came across her way of displaying the most beatific and saintly spirits.

I have seen her fighting some of the callous battles of life alone with undeterred belief in the power of hope and belief; needless to say she has been able to overcome every possible atrocity that crossed her life. I make it a point to appoint the newly joined staff nurses under her supervision so that they may take a slice of life and attempt to reinvent themselves. I have never had a patient complaining directly about her, and the list of patients who genuinely express eloquent words for her selfless nature, compassionate attitude and kind gestures seem to be on a constant uphill. 

Sunday, April 29, 2012

10 tips to safeguard your healthcare practice


  1. Speak to your patients in the capacity that you are meant to. Ensure that treatment consent is taken from the patient after relevant interpretation of the same.
  2. When in doubt, involve colleagues to get the best opinions about a case
  3. Take steps to keep your hospital safe from ruckus-creating people. Install cameras at prominent places; hire a credible security agency, and infuse the spirit of organization in the hospital staff.
  4. Never underestimate the vitality of paperwork. When in doubt, write it down.
  5. Make provisions for keeping the records in soft copies as well; take regular data backup and ensure data protection.
  6. Assign a team of hospital staff for ensuring that all the machinery is being monitored periodically, by the experts.
  7. Arrange for mock drills with proper governmental permission.
  8. Make sure your staff knows how to handle the fire extinguisher, how to understand the medical emergency and how to perform Basic Life Support (this would help them creating a sea of change in the society)
  9. Never loose your coolth when speaking to an inebriated or foul-mouthing person; it has started happening so frequently these days that you must adapt to display your best side when trapped in such a situation
  10. Look out for the optimum quality while purchasing medical consumables, machinery or other health care related stuff. It would save you a lot of efficiency in the long run.